3 VID Information Systems 5 Questions 5 min video
How did the DTIS CRM team change the business process for dealing with abandoned vehicles in San Francisco? How did the old business process work, and what kinds of problems arose? Why was it necessary to change the business process before developing a new CRM system?
Why is a CRM particularly useful for the support of “interaction” jobs (described in the text chapter) as opposed to “transaction jobs?”
How does this city-wide system help different agencies collaborate with one another?
How has the system installed by DTIS helped integrate information among city agencies? What difference would this make for customer service?
Considering the types of information systems discussed in the chapter, what type of system is this? How would you characterize this system?
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