2 pages
Collaborate
Find a service provider that you believe delivers optimum levels in the service experience categories. Go online and analyze ‘why’ this particular company is ‘good’ at what they do. Compare and contrast with your peers to determine which companies have succeeded in all aspects and which ones still may need improvement.
Here are a few suggestions: Hotels, Insurance Companies, Investment Firms, Fitness Centers, Colleges/Universities, Banks, Physicians, Beauty Salons, Spas, Restaurants or any other ‘service’ provider that you may be interested in analyzing.
Apply & Discover
Apply the service characteristics outlined in this module to your experiences. You should be honest and not worry about where they may be ‘service gaps’ but rather, your input should suggest what is being done well and what needs improvement. The objective of this exercise to for you to be able to apply your own service experiences into the topology learned in this module.
You should address the 4I’s and the determinants of service quality in your responses.
Find a service provider that you believe delivers optimum levels in the service experience categories. Go online and analyze ‘why’ this particular company is ‘good’ at what they do. Compare and contrast with your peers to determine which companies have succeeded in all aspects and which ones still may need improvement.
Here are a few suggestions: Hotels, Insurance Companies, Investment Firms, Fitness Centers, Colleges/Universities, Banks, Physicians, Beauty Salons, Spas, Restaurants or any other ‘service’ provider that you may be interested in analyzing.
Apply & Discover
Apply the service characteristics outlined in this module to your experiences. You should be honest and not worry about where they may be ‘service gaps’ but rather, your input should suggest what is being done well and what needs improvement. The objective of this exercise to for you to be able to apply your own service experiences into the topology learned in this module.
You should address the 4I’s and the determinants of service quality in your responses.
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